Workday, Inc. has announced the launch of Sana for IT Service Management (ITSM) and a new AI-powered Travel Agent aimed at automating enterprise workflows across HR, finance, and IT functions.
The announcements were made at the Sana AI Summit in New York, where the company showcased new agentic AI capabilities built directly into the Workday platform.
According to the company, Sana for ITSM is designed to automate employee IT support processes including onboarding, offboarding, access management, password resets, software installation requests, and other routine service tasks.
The Travel Agent, meanwhile, combines travel planning, booking, approvals, and expense management into a single conversational interface within Workday.
The company said both tools are integrated with Workday’s existing governance, security, and policy frameworks and operate using the organization’s HR and finance data context.
Gerrit Kazmaier, President, Product & Technology at Workday, Inc., said enterprise employees often spend significant time switching between systems and manually entering data to complete routine tasks related to IT support and travel management.
He said AI could help simplify fragmented workflows and improve operational productivity.
Joel Hellermark, Chief AI Officer at Workday, Inc., said Sana for ITSM has been designed to automate employee lifecycle-related IT processes by leveraging organizational data already available within Workday.
The company said Sana for ITSM will allow organizations to automate access changes when employees join, switch roles, or leave the company, while also routing complex service requests to relevant teams with contextual employee information.
The Travel Agent is expected to automate travel bookings and expense creation in compliance with company policies. The system will also provide managers and finance teams with real-time visibility into travel-related spending and future bookings.
Max Wessel, Senior Vice President of Product at Workday, Inc., said the Travel Agent is aimed at reducing manual expense reporting and streamlining travel-related administrative work for employees.
The company said Sana for ITSM is expected to be made available to early adopter customers in the second half of 2026, with broader availability planned later in the year. The Travel Agent is currently available to select early adopters and is also expected to see wider rollout later this year.
Workday, Inc. said more than 11,500 organizations globally, including over 65 per cent of Fortune 500 companies, currently use its enterprise software platform.