Air India Express has received a 4-Star World Airline Rating from Skytrax following its first comprehensive audit, marking a significant milestone in the airline’s ongoing transformation of passenger experience.
The Skytrax World Airline Star Rating is a global quality evaluation system for the aviation industry that assesses airlines across onboard and airport services through an independent audit framework.
According to the airline, the 4-Star rating is the highest recognition attainable for a value carrier and places Air India Express among a select group of airlines in India and West Asia to receive the distinction.
Commenting on the development, Nipun Aggarwal said the recognition validates the airline’s efforts to modernise its fleet, improve service delivery and strengthen operational scale.
“Earning a 4-Star Skytrax world airline rating in our very first audit is a meaningful validation of the transformation of our guest experience and the tremendous work our teams have delivered,” Aggarwal said in a statement.
Skytrax said the rating reflects good overall quality performance, including onboard product standards, airport services and staff service delivery.
Air India Express said it has expanded rapidly in recent years, growing into India’s second-largest domestic and short-haul international airline by routes and stations. The airline currently operates a fleet of more than 100 aircraft, with nearly two-thirds comprising new-generation planes.
The carrier also said it has introduced refreshed cabin interiors, hot meal services, enhanced seating and upgraded service training programmes as part of its customer experience initiatives.
According to the airline, it now operates more than 500 daily flights connecting 42 domestic and 17 international destinations across South, Southeast and West Asia.
Air India Express further said it ended the financial year with its highest-ever Net Promoter Score (NPS), with the metric tripling during the period, reflecting improved customer advocacy and satisfaction levels.